Go to the right place
Step by step
- Check that you are signed in with the account that purchased Pro, or an eligible linked child profile.
- Open Account → Orders → Subscriptions and review the Pro plan's status and access dates.
- If you just returned from checkout, allow the page to confirm the purchase, then refresh once if access has not updated.
- Reopen the tool and read any limit or access message. A free trial and active Pro access can have different allowances.
- If payment completed but Pro is still unavailable, contact Chess67 support with the order reference, account email, tool link, and message shown.
After you finish
You can identify an account or subscription mismatch and provide evidence for support without starting a duplicate purchase.