Help an imported member connect their account

Step by step

1. Find the member's import row and check the recorded email and linked profile.
2. Ask the person to open their import notice when available, then sign in or create their own account using that same email.
3. Ask them to complete any email verification required by the account flow.
4. Have them reopen the club and check their membership and available permissions.
5. If the imported membership and signed-in profile still appear separate, contact Chess67 support with the import and profile references. Keep both histories intact while it is investigated.

After you finish

A verified member can connect an eligible imported membership to their account, or provide the references needed to investigate a mismatch.

If you get stuck