Go to the right place
Step by step
- Open the member import tools and prepare the reviewed list and mappings.
- Review Update existing active members and enable it only when those existing-member changes are intended.
- Read the scope shown by the screen. Selected free groups may be added or reactivated, and supported club answers may be updated. Existing paid memberships keep their tier, status, and expiration; use the normal membership workflow to add a new paid group.
- Preview the import and inspect each Will update or Unchanged result, including mapped group questions and selected free groups.
- Apply the reviewed import and check the existing member records and import history afterward.
After you finish
The import applies the supported existing-member changes while respecting its identity, group-assignment, and profile-editing limits.
Importing a row or changing a tier/date does not prove a charge was collected or a recurring subscription was created. Review payment history independently.