Go to the right place
Step by step
- Check each username and platform in the Player step. Enter an exact public username for the intended account.
- Read the loading and account-specific status messages. Queued work continues automatically, so do not repeatedly click Load.
- Use the offered retry control for a failed account import after reviewing its message.
- If the selected sample is empty, widen the date window or add Game speeds in Playing style.
- Use Connect Lichess if the tool offers it for incomplete public history, then follow the connection flow and check the refreshed counts.
- If it still cannot load, contact support with the usernames, filters, and the message shown.
After you finish
You can distinguish a bad username, empty filtered sample, unfinished import, and unavailable history chart.