Go to the right place
Step by step
- Open the club transaction or order and confirm that the payment completed, rather than only starting checkout.
- Identify the provider and payment profile used for that order.
- Open the receiving provider account through the available payment controls and review its balance and payout information.
- Check the specific payout's destination, status, and expected arrival details. Review any account requirements or restrictions shown by the provider.
- If the records do not line up, collect the Chess67 order reference and provider payment or payout reference before contacting the appropriate support team.
After you finish
You can distinguish an incomplete checkout from a completed payment that is still awaiting the provider's payout or bank arrival.
Payout timing is controlled by the receiving provider and bank. Use the account's current status rather than promising one arrival time for all clubs or payment methods.