Go to the right place
Step by step
- Open Club Admin → Payments and review the payment profile and its fee information.
- Check the listed purchase price and the completed order's total. Members pay the purchase total shown at checkout.
- Review the Chess67 fee and provider processing information. These fees are deducted from the receiving payout rather than added as an automatic fee on top of the listed subtotal.
- Compare the transaction's amounts, refunds, and fee information with the provider's payment and payout record.
- Use current pricing and the profile's own fee details when planning prices. Treat a displayed processing estimate as an estimate, not a guaranteed final fee for every payment.
After you finish
You can explain why the gross purchase amount, net payment, and bank payout may differ.