Correct a charge, payment, or reduction in the registration balance

Step by step

1. Open the registration's balance and identify the exact entry that needs correction.
2. Review any open online request first. Cancel or resolve it through the supported request flow before changing locked balance entries.
3. Use Void on the intended entry when available and enter a reason explaining the correction.
4. Review the updated balance before recording a corrected entry. Preserve the original receipt context so the same money is not counted twice.
5. If the void itself was a mistake, use Undo void when offered and review the restored balance.

After you finish

The correction remains visible in the history, with the balance updated only through allowed changes.

If you get stuck