Reduce an amount owed without issuing a refund

Step by step

1. Open the participant's Registration balance and review the charge and outstanding amount.
2. Choose Reduce charge when it is available and select the intended charge.
3. Enter the reduction amount within the allowed maximum and a clear description. Add a private organizer note if useful.
4. Save and review the optional email prompt.
5. Check the updated amount owed and any remaining collection request.

After you finish

The recorded reduction changes what is still owed; it does not return a completed payment to the payer.

If you get stuck